O user research pode facilmente ser entendido como um conjunto alargado de ferramentas ou métodos focados em responder a cinco questões fundamentais (quem, o quê, porquê, quando e como).
Estas ferramentas servem para ajudar as equipas a encontrar as necessidades reais dos utilizadores, criar empatia e compreender melhor o contexto dos desafios que procuram resolver.
Referências
Jerónimo Martins – a UX research project by Matilde Figueiredo
Accelerating user research – how we structure insights for speed at Spotify
The eight pillars of user research
Complete beginner’s guide to UX research
When to use which user – experience research methods
How to use storytelling in UX research reports
How to choose the right qualitative research methods
User research documentation (GOV.UK)
Alba Losada – template for research plan (Miro)
Synthetic Users – user research without users
7 Deadly sins of user research
The user research incentive calculator
Why I used Notion to document my UX research case study
The ultimate guide to mixed methods user research
Guide to using user-experience research methods (Nielsen Norman Group)
How to present your insights? Guide to writing UX research reports
How to use mixed method research to drive product decisions
Maze question bank for user research interviews
The best UX research methods in a pinch
5 Step process for conducting user research
User research – empathy is the best UX policy
UX tools for user research and user testing
How should I structure and write a user research case study?
Practical beginner’s guide to user research
Creating a UX research system – making your work understood as a researcher
A beginner’s guide to getting started in UX research by Lade Tawak
List Apart articles about user research
A guide to using user experience research methods (Nielsen Norman Group)
A comprehensive guide to the UX research process in product design
The workflow process of a UX research study
Which UX research method to use
User research framework for lean startups
The vital role of user research in design
How to sell UX research with two simple questions
A UX research framework to speed up your design process
User research for UX designers
Analysing user research effectively
ResearchOps 101 (Nielsen Norman Group)
Make your research reusable – introducing the information library for UX research
Agile and UX – how to make user research and agile development work together
The essential guide to user research
A comprehensive guide to user experience (UX) research – part 1
A comprehensive guide to user experience (UX) research – part 2
How to build a user research repository in Notion, step by step