O user research pode facilmente ser entendido como um conjunto alargado de ferramentas ou métodos focados em responder a cinco questões fundamentais (quem, o quê, porquê, quando e como).
Estas ferramentas servem para ajudar as equipas a encontrar as necessidades reais dos utilizadores, criar empatia e compreender melhor o contexto dos desafios que procuram resolver.
Exemplos
Jerónimo Martins – a UX research project by Matilde Figueiredo
Referências
The eight pillars of user research
Complete beginner’s guide to UX research
When to use which user – experience research methods
User research documentation (GOV.UK)
7 Deadly sins of user research
5 Step process for conducting user research
User research – empathy is the best UX policy
UX tools for user research and user testing
Practical beginner’s guide to user research
Creating a UX research system – making your work understood as a researcher
A beginner’s guide to getting started in UX research by Lade Tawak
List Apart articles about user research
A comprehensive guide to the UX research process in product design
The workflow process of a UX research study
Which UX research method to use
User research framework for lean startups
The vital role of user research in design
A UX research framework to speed up your design process
User research for UX designers
The essential guide to user research
A comprehensive guide to user experience (UX) research – part 1
A comprehensive guide to user experience (UX) research – part 2
How to build a user research repository in Notion, step by step
