Referências
This is service design thinking by Jakob Schneider and Marc Stickdorn
Diferença entre design thinking e service design (Koos)
The principles of service design thinking – building better services
Service design 101 (Nielsen Norman Group)
Service Design Jobs – salary report 2023
Mas afinal o que é design de serviços?
Service design for public policy
My takeaways from integrating service design in my design process